The language interpretation industry today offers an entire variety of solutions. But as expected, they will not all be the same. After making your choice, it would be too expensive and time consuming switch to another platforms and start from the top, so you to be 200% sure that you get your first choice right.
Here are helpful tips when choosing interpreter management software that fits your needs:
When purchasing an interpreter software or any other business solution, always be clear on your total costs up front. You will find many out there that may look reasonably priced in the beginning, until they start exceeding your budget as they are slowly integrated into your operations.
If you’re a health care provider or engaged in a business that handles people’s health information in any manner, choose an interpreter platform that is compliant with Health Insurance Portability and Accountability Act. Remember that HIPAA calls for documented data security policy; thus, your preferred provider must have one.
How quickly can you tweak the software so that it performs an action that it currently doesn’t? Will there be a cost for this, and if so, how much? Or if you want a new report interface, how much?
Geography, unique billing permutations, interpreter qualifications, consumer variants according to industry – these can be too much for the usual date, time and location data system to handle. Go with a platform that can deep into your current and future needs.
Pick a vendor with a dedicated 24/7/365 support staff you can talk to on the phone or chat – not email – anytime you need help with the system.
There are several fresh and outstanding talents nowadays, but if a vendor has been in business for a minimum of five years, they must be good at what they do, or they simply won’t survive the competition. And do stick to a company with language interpretation as its core industry, rather than one that provides similar solutions for various other industries, such as construction or janitorial services.
If you are not happy with the software, you should be able to retrieve your data, and know beforehand how this will be done. Moreover, the contract period should be reasonable enough that wouldn’t feel trapped in it, or that canceling wouldn’t be that expensive.
Choose a provider with a reputation for reliable data backups, and one that will provide a security and technology rundown before you finalize the contract.
License and Insurance
Finally, choose a vendor that has the appropriate license and insurance. Make sure they have a Federal ID and DUNS number, and that you know where they are incorporated.